Last Updated: May 2026

At Fresh Coast Gear, we want you to love your purchase. If something doesn’t fit, arrives damaged, or isn’t what you expected, we’re here to help. This policy explains how returns, exchanges, and refunds work.

1. Return Eligibility

You may return items within 14 days of delivery if they meet the following conditions:

• Item is unworn, unwashed, and in original condition
• Tags are still attached (if applicable)
• No stains, odors, or signs of wear
• Item is not a final‑sale or clearance item

2. Non‑Returnable Items

The following items cannot be returned:

• Final‑sale or clearance items
• Custom or personalized items
• Worn or washed apparel

3. Exchanges

Need a different size? We offer easy exchanges. Exchanges are processed as a return + replacement order and must be completed within 7 days.

4. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery. We will replace the item at no cost or issue a refund.

5. Refunds

Once your return is received and inspected, refunds are issued to your original payment method. Refunds typically take:

• 3–5 business days for processing
• Up to 10 business days for your bank to post the refund

6. Return Shipping Costs

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We do not reimburse shipping fees from the original order.

7. How to Start a Return

To begin a return or exchange, email our support team:

[email protected]

Please include:

• Your order number
• Item(s) you want to return
• Reason for the return
• Photos (if damaged or defective)

8. Order Cancellations

Orders can be canceled within 2 hours of purchase. After that, we cannot guarantee cancellation as your order may already be processing.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or credit card company
• Contact your payment provider
• Email us at [email protected]

10. Contact Us

For any questions about returns, refunds, or exchanges, reach out anytime:
[email protected]